Privacy Policy

Article 13 General Data Protection Regulation (GDPR)

This document informs you about the processing of your personal data (“Data”) and your data protection claims and rights at PMU-Factory DOO (“we” or “MicrobladingShop”).

1. Data Collection and Source

We process the Data we receive from you during your interactions on our website (“Website”) or through other direct interactions with us. We do not collect or process any special categories of personal Data.

Personal Data include:

  • Your personal details: e.g., name, address, email address, telephone number, and gender.
  • Data about your purchases: e.g., customer number, previous purchases, invoice number, purchase date and time, product, quantity, and price.
  • Payment method data: e.g., bank details, credit card company used.

2. Purposes and Duration of Data Processing

We process your Data in accordance with applicable data protection laws for specific purposes and durations. Key purposes include:

2.1 Purchases: We process the Data you provide when making purchases to fulfill our contractual obligations, including delivering goods. This data is processed until the fulfillment of our obligations and retained only as required by law or for the exercise or defense of legal claims.

2.2 MicrobladingShop Customer Account: Data related to your customer account is processed to enhance your shopping experience, allowing for faster purchases, order tracking, and more. This Data is retained until you delete your account or as long as legally necessary.

2.3 Newsletter: We process Data for direct marketing purposes when you subscribe to our newsletter, sending you personalized information about our offers and events. This Data is processed until you unsubscribe from the newsletter.

2.4 Customer Service: When you contact our Customer Service, we process your Data to respond to your inquiries. This Data is processed for the duration of the interaction and as legally necessary thereafter.

2.5 Live Chat: Data provided during live chat interactions is processed solely to address your requests or issues, retained only as required for these purposes and for legal compliance.

3. Legal Basis for Data Processing

  • Consent (Article 6(1)(a) GDPR): Processing based on your consent, such as newsletter subscriptions, will occur as specified in the consent declaration. Consent can be withdrawn at any time.
  • Contractual Obligations (Article 6(1)(b) GDPR): Necessary for the fulfillment of our contractual services.
  • Legal Obligations (Article 6(1)(c) GDPR): Required to comply with legal obligations, such as record keeping.
  • Legitimate Interests (Article 6(1)(f) GDPR): Includes processing for marketing, customer loyalty, or administrative purposes within PMU-Factory DOO and its affiliates.

4. Data Recipients

Within PMU-Factory DOO, your Data is accessed only by those needing it to fulfill our service obligations. External service providers (e.g., IT, payment services) that require this Data to perform their services may also access it. All processors are contractually obligated to treat your Data confidentially and process it only as necessary.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. This includes necessary cookies for website functionality and optional cookies for analytics and marketing, subject to your consent. Detailed cookie information and your choices are available in the cookie settings on our Website.

6. Your Rights

You have rights to access, correct, delete, restrict, or object to our processing of your Data, along with rights to data portability and to withdraw consent. For concerns or requests regarding your Data, please contact us directly.

7. Contact Information

For any questions or concerns about your Data or this Privacy Policy, please contact us at:

PMU-Factory DOO
Kotnikova ulica 5, 1000 Ljubljana, Slovenia
Email: [email protected]